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Suggestions

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A patient may obtain access to their medical records by discussion with the doctor.


We now have a complaints procedure in both surgeries. Details can be obtained from reception.

You can help us improve the services we offer by dropping a note in our suggestion box at reception.

 

 We try to run a pleasant and efficient practice and we would ask patients to:

  • Treat GPs and practice staff with courtesy.
  • Be punctual for appointments.
  • Inform the receptionist if unable to keep an appointment.
  • Be patient if the doctor is "running late".
  • Do not expect the doctor to "squeeze in" other family members at the same time, as this eventually makes us run late and results in other patients having to wait longer.
  • Please do not save up six problems for one appointment.
  • Try not to contact the duty doctor out of hours unless it is a true emergency.


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