Our online services have now changed from Vision Online, to Patient Services. This should be much easier to use on a variety of devices, including smartphones and tablets, as well as computers.
If you are currently registered to use Vision Online, all you need to do is choose a new password.
If you have been issued to a letter to register with Vision Online, and it has expired, please request a new registration letter after this date.
We encourage you to make use of this service, to save you time and inconvenience.
In the meantime, clicking on the links below will lead to our old service, where you can migrate accross. Once you have successfully migrated, please bookmark and continue to use the new website, www.patient-services.co.uk
Please order your repeat medication early as they take 24 hours to process. If your pharmacy collects your prescription for you, please allow them additional time to process your prescription.
There are two easy ways to order repeat prescriptions:
1. Use the repeat medication request form issued with prescriptions and put a tick beside the item(s) you need. Put this form into the collection box in the surgery or post it to us. (If you would like to have a prescription posted back to you, please enclose a stamped addressed envelope.) If you do not have this for the medication you require, please write a neat note outlining your requirements. Please ensure your name, address and date of birth are clearly stated on this note, as well as the name and strength of the medicines you require.
2. By Clicking on the relevant link above and filling in our online form.
Please allow 24 working hours before collecting your prescription.
Repeat Prescription Collection Service
The practice operates a repeat prescription collection service, whereby, your nominated pharmacist collects the prescription which can then be obtained from the phamacy. Please allow 72 working hours after ordering, to allow time for the pharmacy to collect and process your prescription. Please ask at reception for further details and to obtain an authorisation form (one for each person). Please note, that once a preferred pharmacy is put in place, to avoid confusion, all prescriptions will be automatically diverted to this pharmacy. Please clearly state if you do not wish this to be the case in an individual circumstance (eg. if item is needed urgently and you wish to collect yourself)
Medication for other members of the family
Please do not request medication for other members of your family while consulting about yourself.
We aim to have ALL PRESCRIPTIONS READY FOR YOU OR YOUR
REPRESENTATIVE TO COLLECT WITHIN
24 WORKING HOURS.
If your pharmacy collects and prepares your prescription for you, please allow them
additional time to do so for you.
PLEASE DO NOT TELEPHONE TO SEE IF PRESCRIPTIONS ARE READY.
THIS TAKES UP VALUABLE STAFF TIME.
Repeat medication is something that you receive on a regular basis. Not all medicines are on repeat and some have to be authorised monthly by the Doctors (these include pain killers; antidepressants; sleeping tablets). This is for patient safety reasons, and does not mean you won't receive this items if requested; however these requests require a greater degree of scrutiny to ensure their ongoing suitability for you.
Key Points to Remember
- Please allow 24 working hours excluding weekends and Bank Holidays to obtain your repeat prescription.
- If you think you are getting side effects from your medication contact the surgery as soon as possible.
- Not all medication is suitable to be given as a repeat, this will be decided by your doctor. The usual amount supplied is also decided by your doctor.
- Only take the medication that your doctor has told you to take. Some medication that you can buy over the counter can affect your prescribed treatment. Please let the doctor know if you are taking regular drugs which you buy over the counter. If purchasing over-the-counter medicines, please tell your pharmacist about prescribed medications you may be taking.
- Please let us know if you are no longer taking any of the drugs on your repeat list so we can update this for you
- Please only re-order medicines that you need. Stockpiling medicines may lead to waste if your medicines are changed or they go out of date.
- Please tell your doctor if you wish to stop any medication. Some medication should not be stopped suddenly.
- Do not share your medication with anyone else, or take anyone else's medication. This could be harmful.
- Always check instructions for storage. Store your medication properly, in a locked cupboard, in a cool dry place, out of reach of children.
- Dispose of unused medication responsibly. Take it to your usual pharmacy. They will dispose of it safely. Do not flush down the sink, toilet or put in dustbin.