A patient may obtain access to their medical records by discussion with the doctor - please see "Practice Policies" for further details.

We now have a complaints procedure in both surgeries. Details can be obtained from reception.

You can help us improve the services we offer by dropping a note in our suggestion box at reception; we encourage our patients to participate in our yearly patient survey - your feedback is very valuable, and helps us shape our future services.


 We try to run a friendly, pleasant and efficient practice and we would ask patients to:

  • Treat GPs and practice staff with courtesy.
  • Be punctual for appointments.  Although we will try to be helpful, it may not always be possible to see patients who present late, as the Doctor may be seeing other patients.
  • Inform the receptionist if unable to keep an appointment.  This means someone else can benefit from the vacated slot.
  • Be patient if the doctor is "running late"; they may have needed to attend to a more complex, or emergency situation earlier.
  • Do not expect the doctor to "squeeze in" other family members at the same time, as this eventually makes us run late and results in other patients having to wait longer.
  • Please do not save up multiple problems for one appointment.
  • Try not to contact the duty doctor out of hours unless it is a true emergency.

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