pill packet

Patient Services is our online portal for ordering prescriptions, and, once the current Covid-19 situation settles, once again book appointments.  It replaces Vision Online Service.

Please visit www.patient-services.co.uk to access this service.

Please order your repeat medication early as they take 24 hours to process.  If your pharmacy collects your prescription for you, please allow them additional time to process your prescription; please note turnaround times may be longer due to the current Covid-19 situation.

pillsDuring the current Covid-19 situation, we would prefer you do not travel to the surgery specifically to drop in a prescription request; this is to aid with social distancing measures, by reducing footfall into the surgery.  Please order online as a first preference, if this is not possible, please phone; or you can post a written request to us, ensuring you clearly state your name, address, date of birth, and the medication you require. (If you would like to have a prescription posted back to you, please enclose a stamped addressed envelope - however please be aware postal services are currently subject to significant disruption.)

Repeat Prescription Collection Service
The practice operates a repeat prescription collection service, whereby, your nominated pharmacist collects the prescription which can then be obtained from the phamacy. Please allow 72 working hours after ordering (although pharmacies are under significant pressure due to Covid-19 at this time, so may possibly take longer) to allow time for the pharmacy to collect and process your prescription.  Please ask at reception for further details and to obtain an authorisation form (one for each person).  Please note, that once a preferred pharmacy is put in place, to avoid confusion, all prescriptions will be automatically diverted to this pharmacy.  Please clearly state if you do not wish this to be the case in an individual circumstance (eg. if item is needed urgently and you wish to collect yourself).  If you supply us with stamped addressed envelopes, we may be able to post the prescription to the pharmacy - however given significant disruption to postal services, to avoid unnecessary delays, we would recommend you consider nominating a pharmacy close to our surgery, or that is able to call into our surgery regularly.

Medication for other members of the family
Please do not request medication for other members of your family while consulting about yourself.





If your pharmacy collects and prepares your prescription for you, please allow them

additional time to do so for you.




Repeat medication is something that you receive on a regular basis. Not all medicines are on repeat and some have to be authorised monthly by the Doctors (these include pain killers; antidepressants; sleeping tablets). This is for patient safety reasons, and does not mean you won't receive this items if requested; however these requests require a greater degree of scrutiny to ensure their ongoing suitability for you.


Key Points to Remember


  1. Please allow 24 working hours excluding weekends and Bank Holidays to obtain your repeat prescription.
  2. If you think you are getting side effects from your medication contact the surgery as soon as possible.
  3. Not all medication is suitable to be given as a repeat, this will be decided by your doctor. The usual amount supplied is also decided by your doctor.
  4. Only take the medication that your doctor has told you to take. Some medication that you can buy over the counter can affect your prescribed treatment. Please let the doctor know if you are taking regular drugs which you buy over the counter.  If purchasing over-the-counter medicines, please tell your pharmacist about prescribed medications you may be taking.
  5. Please let us know if you are no longer taking any of the drugs on your repeat list so we can update this for you
  6. Please only re-order medicines that you need. Stockpiling medicines may lead to waste if your medicines are changed or they go out of date.
  7. Please tell your doctor if you wish to stop any medication. Some medication should not be stopped suddenly.
  8. Do not share your medication with anyone else, or take anyone else's medication. This could be harmful.
  9. Always check instructions for storage. Store your medication properly, in a locked cupboard, in a cool dry place, out of reach of children.
  10. Dispose of unused medication responsibly. Take it to your usual pharmacy. They will dispose of it safely. Do not flush down the sink, toilet or put in dustbin.
  11. It is your responsibility to keep your medication safe; it is practice policy not to replace lost prescriptions once they have been issued.  This is for your safety and that of others.
  12. Misuse or abuse of prescribing systems, prescription fraud, or attempts to obtain medication through deception or coertion will likely jeopardise ongoing registration with the practice.

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