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Kensington Group Practice - Spring 2020 Newsletter - Covid-19

Please note that following advice our open surgery will be suspended with IMMEDIATE EFFECT until further notice, due to our current Public Health concerns about Covid-19. 

Please DO NOT ATTEND OUR OPEN SURGERY AT DONEGALL ROAD in the mornings; instead, please phone the surgery on 02890 325679, where our receptionist will ask for some details about your medical concern.  Then if it is felt that you need to be seen, the necessary arrangements can be made. 

It is also necessary at this time to close our Finaghy Branch site, and consolidate the majority of our services at our main site in Donegall Road.  We fully appreciate this will not be convenient for all, but trust you will understand the exceptional circumstances behind this (for example, it will enable us to continue to function if we had staff absence, for example).  If you have an appointment in Finaghy booked with us, please contact the surgery so we can make alternative arrangements, including potential review with the GP by phone, if appropriate.  If your need is not urgent at this time, we would respectfully suggest you may wish to cancel and book at a future date.  All prescriptions, and other documentation such as sick-notes, should be collected from our main site.  Nursing Care at our Treatment Room in Finaghy will continue at this time. 

Primarily, our goal is to try to limit the potential for spread by reducing footfall wherever possible, and by ensuring those who are displaying symptoms associated with Covid-19 DO NOT attend the surgery, but telephone to seek advice instead.  We thank you in anticipation for cooperating with these measures.

We must emphasise, and reassure we DO NOT intend these to be permanent measures. 

We must take steps to ensure we can continue to be able to meet your needs, whilst also protecting staff and other patients.  

There is significant pressure upon our telephone lines at the moment.  Please be patient.  Our staff are doing their best to try to meet your needs.  Please do not call into the surgery in person because you cannot get through quickly on the phone.  As at any other time, whilst we appreciate people are anxious at this time, abusive behaviour will not be tolerated.

As our phone lines are so busy, PLEASE DO NOT PHONE SOLELY TO DISCUSS THESE MEASURES, unless you have an immediate clinical need to do so.  This is to ensure that those who need to get through, can.

We apologise for any inconvenience but trust you will understand our reasons for taking these steps, and thank you for your patience, and we assure you of our best intentions as to why we are implementing them.

Coronavirus (COVID-19) - NHS

Guidance for people with possible coronavirus

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Stay at home if you have coronavirus symptoms

  • Stay at home if you have either:

                      > a high temperature – you feel hot to touch on your chest or back

                      > a new, continuous cough – this means you've started coughing repeatedly

  • Do not go to a GP surgery, pharmacy or hospital.
  • You do not need to contact 111 to tell them you're staying at home.
  • Testing for coronavirus is not needed if you're staying at home.

How long to stay at home

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms (new advice as of 16 March)
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
  • If you have to stay at home together, try to keep away from each other as much as possible.

On the 16 March new guidance was introduced for self-isolation of household contacts and social distancing;

For more information see COVID-19: guidance for households with possible coronavirus infection

For more information see COVID-19: guidance on social distancing and for vulnerable people 

Advice for home isolation

When self-isolating:

  • plan ahead and ask others for help to ensure that you can successfully stay at home;
  • ask your employer, friends and family to help you get the things you need to stay at home;
  • stay at least 2 metres (about 3 steps) away from other people in your home if possible;
  • sleep alone, if possible;
  • wash your hands regularly for 20 seconds, each time using soap and water;
  • stay away from vulnerable individuals, such as the elderly and those with underlying health conditions, as much as possible.

Advice on how to self-isolate can be obtained here.

If a person phones looking a sickline due as they are self-isolating as per official advice or advice, you do NOT need a fit note from the GP, you can get a note for self-isolation from NHS 111

The link is https://111.nhs.uk/isolation-note/

Coronavirus (COVID-19) - NHS

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home

  • your condition gets worse

  • your symptoms do not get better after 7 days




Only call 111 initially if you cannot get help online.

Coronovirus Public Helpline 

111

then enter 1 to access the Coronavirus advice service

Please follow the following links for continually updated information for the public about Coronavirus.

https://www.publichealth.hscni.net/news/covid-19-coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

 

 

Cough - Fever - Difficulty breathing?  Even if you have not been in any of the affected areas above, or in contact with anyone else who has?

Please contact your GP BY PHONE.  Do not attend the surgery.

 

• If you are NOT registered with a GP in Northern Ireland, please contact your local Emergency Department by checking pha.site/emergency-healthcare-indirect

• Please do NOT attend the surgery or hospital without phoning in advance.

• If it is a medical emergency, call 999 and inform the call handler of your recent travel

 

How do I self-isolate? (click the icon to the left)

How can I help prevent spread of Coronovirus?

 

 

Please click on the following link for a short video from the Public Health Agency about Coronavirus - https://vimeo.com/391491134

 

 

 

As this we are subject to an evolving situation, we are paying close attention to expert guidance.

We would anticipate that over the next couple of weeks, it may be necessary for us to adjust our services, or deliver them in a slightly different way, and we thank you in advance for your understanding in this matter, and trust you will understand why adjustments may be necessary.

At this time, it is appropriate TO SUSPEND OUR OPEN SURGERY.  Please phone the surgery if you have an immediate medical concern, and the GP will call you back, and make arrangements to attend, if necessary.

Our staff will now be asking for some details about your medical concern.  This is to reduce the risk of patients attending who should not, but it is also to help with prioritisation of resource, should there be disruption to services in the future.

Please NOMINATE A PREFERRED PHARMACY so they can collect your prescription.  Many of our local pharmacies call in with us on a regular basis to collect prescriptions.  This has a double benefit.  It means once your prescription has been ordered, you do not have to attend the surgery again to collect it, and then take it to the pharmacy.  Getting your pharmacy to collect it, gives them a chance to prepare it, so that in most instances you should be able to collect your prepared prescription from the pharmacy without having to wait - it is important to allow a little extra time for this.  PLEASE BE PATIENT WITH OUR COMMUNITY PHARMACY COLLEAGUES - they are under enormous pressure.  Do not attend the pharmacy if unwell yourself. 

Please do not order medications if they are not yet due - stockpiling runs the risk of exacerbating supply difficulties.

Please order your prescriptions online, or by phone, rather than dropping a written request into the surgery.  This is to try to reduce footfall into the surgery.  Arrangements have been made if you need to drop in hospital documentation.

Are you phoning to book an appointment?  Do you think your problem could be dealt with over the phone?  Please indicate this to the reception if so.

 

Practice Newsletter Winter 2019

 

 

Getting The Most From Our Health Service

 The Royal College of General Practitioners, Northern Ireland has put together a really useful resource - this has been developed with patients, for patients, about how we can get the most of our health service.  The practice endorses it's content, and we would strongly encourage you to read this resource, as all will benefit from the guidance enclosed.  Please click on the link below.

Getting the most from your health service

 

 

Welcome to Kensington Group Practice GP Website

 

Kensington Group Practice aims to provide the highest standard of patient-centred healthcare in Belfast. This NHS General Practice Doctor service covers Belfast City Centre, South Belfast and Finaghy Suburb.  We warmly welcome you to our surgery.

The five doctor practice runs many clinics for the management of chronic diseases such as asthma, COPD and diabetes, and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations, Cognitive Behaviour Therapy Counselling and Smoking Cessation Clinics.

Our main GP Surgery is Kensington Medical Centre. 15a Donegall Road, Belfast, Northern Ireland. BT12 5JJ

Located in Belfast, just off Great Victoria Street, and enjoying close proximity to Belfast City Centre, parking is available on site, and is well connected to public transport networks.

Our branch GP Surgery is Finaghy Health Centre. 13-25 Finaghy Road South, Belfast, Northern Ireland. BT10 0BX

Just off Finaghy crossroads, this site also offers some parking on site, and is close to Translink Metro and Ulsterbus routes, which stop at Finaghy Crossroads; Finaghy Train station may be within walking distance.

In addition to everything you need to know about the practice you will also find a wealth of health-related information through the various menus. Please have a look around and do send us some feedback; we are keen to hear what you might find useful to see on our Website.

Below is a link to the Royal College of General Practitioners Patients Guide to GP Services. This provides you with information on the provision and standard of services you can expect from the Surgery.

 http://www.nhs.uk/choiceintheNHS/Yourchoices/GPchoice/Documents/rcgp_iyp_full_booklet_web_version.pdf

 Below is a link to help you find your nearest healthcare providers.

http://servicefinder.hscni.net/

Drs Killiner, Canning, Gunning, and Conway.


 

 


The GP Out Of Hours Service provides care for people in Belfast when their normal GP surgery is closed. It is not intended to replace normal GP services, but deals with urgent problems that cannot wait until your own GP is available. You should therefore only use this service if you are suddenly ill and you cannot wait until your GP’s surgery is open.

South and East Belfast - 02890 796220
North and West Belfast - 02890 744447
Lisburn area - 02892 602204

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Our new improved website for ordering prescriptions and booking appointments, is ready! 

The existing Vision Online Services website www.myvisiononline.co.uk is being replaced with a new website called Patient Services www.patient-services.co.uk.

 

If you have previously used these services, log into the older website, MyVisionOnline, with your old details; you'll only need a new password to migrate across.

 

If you haven't tried these services before, please contact Reception to register. We hope you will find these new services much easier to use than before.

 

What’s changing?

 

* It’s simple - the newly designed website is faster, easier to use and works beautifully on Smartphones and tablets as well as computers.

 

What’s staying the same?

 

You can continue to:

* Book and cancel appointments

* Order your repeat prescriptions

* Access your surgery online at any time, wherever you are.

 

Please note we close for lunch between 1pm and 1.45pm.

If there is an urgent matter that cannot wait until after lunch, the lunchtime emergency mobile number is 07340 175761.  Please only use this number if your need is genuinely urgent and not for routine queries.  This number does not accept voicemails or texts; please do not try to send a text, as your message cannot be read. 

 

 


Important notice about General Data Protection Regulation (GDPR).

We have updated our policies and procedures in light of new GDPR legislation; please visit our "Practice Policies" section of our website for further information.

 


To order your Repeat Prescription please CLICK HERE

 

 

(Site updated 26/03/2020)
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