Appointments

Currently, due to the Covid-19 situation, before an appointment is made with the GP, first you will require a telephone consultation with the GP; it may be possible to resolve your issue over the telephone, or by video conferencing.  If it is necessary to be seen about a more urgent matter, the GP will then invite you to the surgery for further examination.  Please do not attend to see the Doctor unless a prior arrangement to do so has been made.  This is to ensure the building is not overcrowded, and to ensure social distancing, hence protecting both patients and staff.  Thank you for your understanding.

 

In more routine times, two different types of GP appointments are available at Kensington Group Practice

Open Surgery - every morning at our main site at Donegall Road

The open surgery is for more urgent, single issue problems, rather than less-urgent long-term problems, or more complex problems.  These appointments are not bookable; registered patients can present between 8.30am and 10.15am and be added to the list, subject to available clinical capacity.  Before attending open surgery, please consider if it is indeed an urgent problem; if not please book one of our bookable appointments. 

The open surgery appointment will focus on the immediate need causing concern.  If you have a number of different concerns, you may be asked to book an appointment at a later stage, so your needs can be met more appropriately, and protect clinical capacity for others who may also have urgent clinical concerns.

Our open surgery is not suitable for patients who have not yet attended their new patient appointment, or those seeking a temporary registration, as they do not allow sufficient time for an effective clinical history to be gathered.  If you are in the process of registering, and need to see a doctor, prior to attending, please book a bookable appointment.  The new patient appointment is important for us to gather your history and more fully understand your needs.

The open surgery is provided so that we can meet urgent needs quickly; it is not provided simply as a convenience, or intended as a general "walk-in" clinic.  There are only so many patients the GPs can safely see in a given period; where patients choose to attend about less urgent issues, this can threaten the sustainability of this valuable service.  To give a few examples, open surgery appointments to manage repeat prescriptions, sick line requests, managing long-term conditions (unless there has been a significant change or concern) are less appropriate uses of open surgery; we respectfully ask you do not use open surgery in this manner.

Bookable appointments - every afternoon at our main site at Donegall Road, and every morning at our Finaghy Branch site.

These are ten minute appointments, bookable online, by phone, or in person at our reception desk.  These appointments are better suited for managing long-term conditions, or less urgent concerns, as the Doctor will have more time to explore your issue than in our open surgery.  We would respectfully ask that if you are unable to attend your appointment, please let us know so we can offer it to someone else.  Our clinical capacity is finite, and demand for services is strong.  If you require an interpreter, please ensure you request this at the time of booking.  Please try to arrive on time for your appointment, although we ask for your understanding if appointments run late from time to time; for example, there may have been an emergency, or more complex situation in earlier appointment. You can check in for your booked appointment at the check in desk.

Consulting Times - Kensington Medical Centre

 

08:30 - 10:15

Open Surgery

15.15 - 17:05

By Appointment

Monday

Dr Conway

Dr Killiner

Dr Conway


Dr Killiner

Tuesday

 

Dr Killiner

Dr Canning


Dr Killiner

Wednesday

Dr Canning

Dr Conway

Dr Canning

Dr Conway

Dr Gunning

Thursday

Dr Gunning

Dr Killiner

Dr Conway

 

Dr Killiner

Friday

 

Dr Killiner

Dr Conway

 

Dr Killiner

Saturday closed closed

Consulting Times - Finaghy Health Centre

 

Morning

By Appointment

Afternoon

By Appointment

Monday

Dr Gunning

Dr Canning

 

Closed              Under review
Tuesday

Dr Gunning

Dr Conway

 

Closed              Under review

 

Wednesday

Dr Gunning

Dr Killiner

Closed              Under review

Thursday

Dr Canning

Dr Conway

 

Closed              Under review
Friday

Dr Gunning

Dr Conway

 

Closed              Under review
Saturday closed closed

Due to the national shortage in GPs and recruitment problems, different arrangements to the above rota may be necessary because of GP holidays, sickness, etc.

Telephone Requests

Home Visits

Home visits are reserved for those patients who are too ill or infirm to get to the surgery. They should not be requested if it is simply too inconvenient to travel to your nearest medical centre.

A doctor can usually see four people in the surgery in the time it takes to do a home visit so please use the service wisely. If you do require a visit please telephone the surgery before 10.00am, except in cases of emergency. This helps us plan visits and enables us to run surgeries more efficiently.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Please do not abuse this service, as it is reserved for the housebound and in cases of medical emergency

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Hospital Appointments

With local waiting times often quite long it is understandable this is also a source of frustration! Patients commonly want to chase up their appointment times or try and bring them forward. However, we again have no control over the appointment allocation and our secretaries do not have privileged access to the hospital departments. Urgent appointments are offered according to set clinical conditions and consultants will not accept letters from GPs appealing for a particular patient to be pushed up the ladder. We would therefore ask patients to contact the hospital directly if they have enquires about their appointment time or wish to be put on cancellation lists.

Belfast City Hospital

9032 9241

Royal Victoria Hospital

9024 0503

Royal Children's Hospital

9024 0503

Ulster Hospital, Dundonald

9048 4511

Mater Hospital

9074 1211

Musgrave Park Hospital

9090 2000

Lagan Valley Hospital

9266 5141

 

MUSGRAVE PARK

Hospital Registration Office

4th Floor, McKinney House, Musgrave Park Hospital, Stockmans Lane, Belfast BT9 7JB

Tel 02890 902313 or 903813

Fax 02890903076

BCH

Appointments Centre

Admin Floor, BCH Lisburn Rd, Belfast BT9 7AB

Tel 02890 263850

Fax 02890 263642

RVH

Appointments Office,

Ground Floor, East Wing, The Royal Hospitals 274 Grosvenor Road, Belfast BT12 6BA.

Tel 02890 634700

Fax 02890 632761

MIH

Appointments Office,

Mater Hospital,

45-51 Crumlin Road, Belfast, BT14 6AB

Tel 02890 802441

Fax 02890 802549