Please visit the below link, for the latest information around the wearing of face-masks. Some of our patients may be exempt from wearing facemasks, or have a reasonable excuse not to wear one.
Further details can be found in the link, but please note there is no need to get a letter from a doctor or the government to show that you do not need to wear a face covering, if this applies to you.
Suspension of Open Surgery
Please note that following advice our open surgery will be suspended with IMMEDIATE EFFECT until further notice, due to our current Public Health concerns about Covid-19.
Please DO NOT ATTEND OUR OPEN SURGERY AT DONEGALL ROAD in the mornings; instead, please phone the surgery on 02890 325679, where our receptionist will ask for some details about your medical concern. Then if it is felt that you need to be seen, the necessary arrangements can be made.
It is also necessary at this time to close our Finaghy Branch site, and consolidate the majority of our services at our main site in Donegall Road. We fully appreciate this will not be convenient for all, but trust you will understand the exceptional circumstances behind this (for example, it will enable us to continue to function if we had staff absence, for example). If you have an appointment in Finaghy booked with us, please contact the surgery so we can make alternative arrangements, including potential review with the GP by phone, if appropriate. If your need is not urgent at this time, we would respectfully suggest you may wish to cancel and book at a future date. All prescriptions, and other documentation such as sick-notes, should be collected from our main site. Nursing Care at our Treatment Room in Finaghy will continue at this time.
Primarily, our goal is to try to limit the potential for spread by reducing footfall wherever possible, and by ensuring those who are displaying symptoms associated with Covid-19 DO NOT attend the surgery, but telephone to seek advice instead. We thank you in anticipation for cooperating with these measures.
We must emphasise, and reassure we DO NOT intend these to be permanent measures.
We must take steps to ensure we can continue to be able to meet your needs, whilst also protecting staff and other patients.
There is significant pressure upon our telephone lines at the moment. Please be patient. Our staff are doing their best to try to meet your needs. Please do not call into the surgery in person because you cannot get through quickly on the phone. As at any other time, whilst we appreciate people are anxious at this time, abusive behaviour will not be tolerated.
We apologise for any inconvenience but trust you will understand our reasons for taking these steps, and thank you for your patience, and we assure you of our best intentions as to why we are implementing them.
As this we are subject to an evolving situation, we are paying close attention to expert guidance.
At this time, it remains appropropriate TO SUSPEND OUR OPEN SURGERY.
Please phone the surgery if you have an immediate medical concern, and the GP will call you back, and make arrangements to attend, if necessary.
Our staff will now be asking for some details about your medical concern. This is to reduce the risk of patients attending who should not, but it is also to help with prioritisation of resource, should there be disruption to services in the future.
Please NOMINATE A PREFERRED PHARMACY so they can collect your prescription. Many of our local pharmacies call in with us on a regular basis to collect prescriptions. This has a double benefit. It means once your prescription has been ordered, you do not have to attend the surgery again to collect it, and then take it to the pharmacy. Getting your pharmacy to collect it, gives them a chance to prepare it, so that in most instances you should be able to collect your prepared prescription from the pharmacy without having to wait - it is important to allow a little extra time for this. PLEASE BE PATIENT WITH OUR COMMUNITY PHARMACY COLLEAGUES - they are under enormous pressure. Do not attend the pharmacy if unwell yourself.
Please order your prescriptions online, or by phone, rather than dropping a written request into the surgery. This is to try to reduce footfall into the surgery. Arrangements have been made if you need to drop in hospital documentation.
Guidance for people with possible coronavirus
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus. Stay at home if you have either: For more information see COVID-19: guidance for households with possible coronavirus infection For more information see COVID-19: guidance on social distancing and for vulnerable people Advice on how to self-isolate can be obtained here. If a person phones looking a sickline due as they are self-isolating as per official advice or advice, you do NOT need a fit note from the GP, you can get a note for self-isolation from NHS 111 The link is https://111.nhs.uk/isolation-note/
Advice for home isolation
COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.
Stay at home if you have either:
For more information see COVID-19: guidance for households with possible coronavirus infection
For more information see COVID-19: guidance on social distancing and for vulnerable people
Advice on how to self-isolate can be obtained here.
If a person phones looking a sickline due as they are self-isolating as per official advice or advice, you do NOT need a fit note from the GP, you can get a note for self-isolation from NHS 111
The link is https://111.nhs.uk/isolation-note/